A woman tells her young granddaughter, Chloe, that her miniature Christmas village can magically grant holiday wishes. As Chloe begins setting up the figurines, real-life events seem to mimic the scenes she creates.
Lizzie Richfield lands a job as house manager for the exquisite Ashford Estate in the Virginia countryside. While preparing the place for sale, Lizzie plans one final Christmas Eve gala for the family, although they seem to be a family in name only.
While on air, a TV personality accidentally admits she hates Christmas. When she goes to a small town to film a special to repair her image, the Christmas spirit begins to change her life.